FAQs

Get to know more about the Cloud as we answer these common questions. Feel free to reach out to us if you’re interested in learning more about our colocation services in Detroit, Michigan.

Frequently Asked Questions About Colocation

The cost of a rack is highly variable as it is mainly based on the content of the cabinet and the ISP services needed. We traditionally look at three factors: Space, Power and Pulse. Liberty offers space in varying increments: 10u, 20u and 42u are the most popular, but if you want to bring your own rack we will do our best to accommodate you. Power is more important than space. Our default power configuration is two redundant power drops, each connected to an independent UPS. Rack densities up to 30 kW are supported in our data center. The standard delivery types are 120v and 208v circuits in 20 amp or 30 amp configurations. We will special order 3-phase circuits and other unique receptacles. Pulse is your lifeline – the Internet connection you need to let the outside world get to your rack. Our standard Internet delivery is a burstable 1 gb/s port but we can also support burstable 10 gb/s deliveries. Contact us know and we will help you with identifying the information you need for an accurate quote.
Colocation customers have their own private entrance to the building which requires a keycard to enter and exit the facility. Keycards are issued to members of your team authorized in advance and in writing. Once inside the building, the keycard is also used to open the entrance to the data center floor “man trap” and then a bio-metric scan is required to access the inner door to the data room. Once you are at your rack, you will need your unique combination to open your secure cabinet. Colocation customer have un-escorted access to the building and data room 24×7, 365 days a year.
Yes! For those times that you only need someone to go out and take a look at a warning light on your rack or to hard-boot a server, just give us a call and we’ll be happy to save you a trip to the data center. We also will rack and stack your hardware, change out memory or hard drives or install special cabling.

Frequently Asked Questions About Bandwidth

95th Percentile Billing allows customers to take advantage of high Internet speeds without committing to large circuit sizes. Customers get the advantage of 100 mb/s or 1 gb/s speeds without installing and paying for circuits of that size. The 95th Percentile Billing method is an industry standard and works this way: 1. Traffic is measured at the customer port every 5 minutes. 2. Over a month’s period, 8,640 data points are taken. 3. All of these data points are sorted high to low each month. 4. The top 5% of all measurements (or 432) are eliminated and the next highest value is the usage rate for the month. 5. This process is done twice – once for outbound and once for inbound and the highest value is the billable bandwidth for the month. Using the 95th percentile billing, a customer could burst at the limit of the port (e.g. 1 gb/s) for 36 hours in a month and only pay at the rate of the next highest burst.
Our Internet that we provide to customers is “multi-homed” – in other words, we have multiple Internet providers that can transmit your traffic. Your private VLAN is connected to multiple links to multiple ISPs and your traffic will route through the best carrier available. BGP (Border Gateway Protocol) enables traffic to traverse of the network that has the shortest path to its destination. BGP also re-routes traffic off of an ISPs network should it become unavailable due to an individual carrier outage.
Certainly. We have multiple international, national and regional networks available. If you need a connection to an MPLS or a Metro-E circuit, you’ll be able to connect to any carrier around the world through our carrier infrastructure.

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